SANPAC Africa limited is committed to being the most profitable plastics company in Kenya. To achieve this, customer satisfaction is our top priority. The company strives to satisfy all its customers with value for money products and services that are free from deficiencies and are delivered at mutually agreed deadlines and competitive prices.
SANPAC Africa limited ensures that any dissatisfaction arising from our products and services are dealt with speedily and fairly.
The following quality policy provides a framework for establishing and reviewing of quality objectives.
The quality policy has been explained and communicated to the staff by displaying at strategic sites.
This policy is reviewed for continuing suitability during management reviews.
To accomplish the goal of customer satisfaction at reduced costs the company:-
• Ensures that employees are equipped with the necessary tools and are provided with the training.
• Encourages teamwork among staff at all levels and areas of operation.
• Complies with all the relevant requirements, including customer, statutory and regulatory ones.
• Continuously improves its products, services and processes following a structured quality improvement methodology.
• Has established and maintains a documented quality management system modelled on the ISO 9001 Quality Management System Standards.