From Monday to Friday, we are available as from 07h30 and we close our warehouses at 16h00. On Saturdays we are available as from 07h30 and close the warehouse at 12h00. No sales, collections and deliveries take place on Sundays and Public Holidays.
We generally deliver using our own vehicles within the greater Nairobi area and upto about 30Kms radius of Nairobi. For distances beyond these, please give us the contact of the transporter whom you have an account with or your preferred transporter and we will deliver goods to them or they can come and collect. If neither of this is possible then we can organise for a transport company at an additional cost. Please consult our sales team for more information.
We generally try to fulfil all orders as quickly as possible depending on when the order was received. If your orders are regular and of a largish amount then we may also hold a variable buffer stock to keep you supplied when the goods are required. On average our lead time is 2 weeks from order placement. Please consult our sales team for more information.
Sorry no, we only sell ‘Full Packs’ based on our pack sizes per product, but we can give you directions and contact details of our distributors who may be able to help you.
Yes, we most certainly can. You need to fill in a “Credit Application” form and submit it to us. After getting all relevant Trade and Credit Worthiness references we will revert to you with our approval or denial of your request.
We are sorry for the inconvenience caused. We will organise to collect the goods or you may return them to us. Our Quality Assurance department will get in touch with you to investigate what could have gone wrong. Once the QA department is done with their investigations and depending on the situation, we may replace the goods or issue a credit note.
If you give us adequate notice, e.g., 24 hours then we will keep the goods ready to avoid delaying your vehicle but please send us the details of the vehicle and the driver. If you are an account customer, then please ensure that your account with us is up-to-date. In other cases please ensure that full payments are made prior to sending your vehicle. Please speak to our sales team for further details.
Yes we can, or alternatively you can send the payment via mobile money transfer, e.g., our M-Pesa account. Please speak to our sales team for further details and more options.